Oneindia
Logistics

FAQs

Frequently Asked Questions

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How do I create A new Order/Shipment?

Please go to our online web portal and register yourself to avail the services or you may contact our support team @ support@metropolislogitics.com

What is Volumetric Weight?

Volumetric weight is calculated using the dimension (Length, Breadth and Height) of the package.

How can I know the status of my orders?

Just enter your AWB number to track your packages.

What is Billable Weight?

Whichever is higher in between volume weight & physical/actual weight is used as billable charge/Chargeable weight)

What is Physical Weight?

Physical weight of a shipment is measured using a weighing scale.

Whom shall I contact if I have concerns?

In case you have concerns about your order and its delivery, please contact at the toll-free number 18002084440 or you may drop mail at support@metropolislogistics.com.

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