Frequently Asked Questions


How do I create A new Order/Shipment?

Please go to our online web portal and register yourself to avail the services or you may contact our support team @

What is Volumetric Weight?

Volumetric weight is calculated using the dimension (Length, Breadth and Height) of the package.

How can I know the status of my orders?

Just enter your AWB number to track your packages.

What is Billable Weight?

Whichever is higher in between volume weight & physical/actual weight is used as billable charge/Chargeable weight)

What is Physical Weight?

Physical weight of a shipment is measured using a weighing scale.

Whom shall I contact if I have concerns?

In case you have concerns about your order and its delivery, please contact at the toll-free number 18002084440 or you may drop mail at

We may use cookies or any other tracking technologies when you visit our website, including any other media form, mobile website, or mobile application related or connected to help customize the Site and improve your experience.
learn more